Our Frozen Food Guarantee

Everything sold on this website is perishable frozen food, shipped by New York Ravioli & Pasta Co. from New Hyde Park, New York. For food-safety reasons, perishable food can never be returned or resold — so instead of returns, we guarantee every order.

If anything about your order isn’t right — it arrives thawed or warm, the packaging is damaged, we sent the wrong item, or the quality isn’t what it should be — contact us within 7 days of delivery and we will make it right, your choice:

• A full refund, or
• A free replacement shipment

You never have to ship food back to us. If your order arrives thawed or damaged, please don’t eat it — let us know (a photo helps, if you can) and dispose of it safely.

To reach us, email info@nyravioli.com with your order number, and we’ll take care of it. Refunds are issued to your original payment method within 5–10 business days of approval.

Cancelling an order: You may cancel any order before it ships for a full refund. Once an order has shipped, it cannot be taken back in transit — but any problem on arrival is fully covered by the guarantee above.

Changed your mind? Because our products are perishable and cannot be returned, we can’t offer refunds for orders that arrive in good condition for change-of-mind reasons. If there is a problem with your order, the guarantee above always applies.

New York Ravioli & Pasta Co. · 12 South Denton Avenue, New Hyde Park, NY 11040